Published: 5 years ago

Feet Up. Blog Down.

Disclaimer: those feet above are not mine. Shoot, it’s not even my ficus, or whatever that plant is. Because the fact is, you couldn’t handle seeing my feet. They would cause you to flee screaming in the opposite direction, except that you’d keep bumping …

Published: 5 years ago

Flashback Friday: Directory Persistence

Around these parts on Friday, I kick back, relax, and turn some dials on the wayback machine. AAO: What is the name of your listing? Me: Lowe’s Hardware. AAO: Did you say, “Roses’ Variety Store”? Me: No.  Lowe’s Hardware. AAO: Did you say, “Moe’s Hardwoods”? Me: No.  Lowe’s Hardware. Read …

Published: 5 years ago

Guesswork, part six: Protection and Progression

It’s the last week of a six part series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services team, a firing-on-all-cylinders team, or anywhere in between, we’re …

Published: 5 years ago

Thursday Three For All

(Remember kiddies, click on the bold print to see the original article.)   The Language of Success: Creating a Culture of Happiness. Bob Adams nails it on this summary of language from Disney U. What’s the difference between treating someone like a customer, and treating …

Published: 5 years ago

Make it Memorable

A couple of weeks ago I had the opportunity to witness something absolutely amazing. It was my son Jase’s 11th birthday, and he asked me to pick up Taco Bell and join him for lunch in the school cafeteria. (This is normally the time …

Published: 5 years ago

Never Lose the Guest Mentality

As my role has grown and developed over the last decade, I find myself getting really excited over certain things. Nope, not the inevitable leftover Chick-fil-A sandwich at a Saturday night Starting Point event (hello, forbidden Sunday Christian Chicken!). I’m talking about seeing the …

Published: 5 years ago

Flashback Friday: Bless Your Heart Hospitality

It’s Friday, where I kick back with the proverbial bag of chips and reach into the archives. As they say on TV, if you haven’t seen it, it’s new to you! All of us are familiar with the term “Bless your heart.”  Most of …

Published: 5 years ago

Thursday Three For All

Remember campers, click on the bold print to see the whole enchilada.   How the devil comforts us. (Ray Ortlund) Wow. “When the devil accuses us and says, ‘You are a sinner and therefore damned,’ we should answer, ‘Because you say I am a sinner, I will …

Published: 5 years ago

Guesswork, part five: Build the Team

We’re in week five of a series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services team, a firing-on-all-cylinders team, or anywhere in between, we’re going to …

Published: 5 years ago

Answer the Question They’re NOT Asking (part two)

Yesterday’s post was intended to be a stand-alone topic. I didn’t mean for it to turn into a two parter. But I also never mean to eat the whole plate of Kung Pao Chicken at Pei Wei, and yet there I am, chasing the …

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