We expect thousands of new people this Christmas season. People who haven’t attended church services much, if at all, the rest of the year.
There’s a hidden trap in all this. When we acknowledge that many of our guests don’t attend services except at Christmas time (or Easter), we are prone to assume they won’t return ’til next year.
And that subtle assumption can adversely affect our approach to guests this season…
23. Calculate how many hours your volunteers have served in that last year and celebrate that!
24. Reinforce regularly with paid staff that our #1 role is to support our volunteers.
25. Take pictures of your volunteers serving and post them on various social media channels.
WestJet Passengers Have Their Christmas Wishes Granted. (via @taylorherringpr) In case you’re one of the five people on the planet that hasn’t seen this in the last few days, watch it. Now. This takes “surprise and delight” to a whole new level. I don’t know where WestJet flies, but I want to go to there.