Published: 4 years ago

Flashback Friday: Breakfast & Biracial Families

Good grief. The interwebs have their collective panties in a bunch again this week, and the topic is breakfast cereal. Perhaps you’ve seen the furor over the upcoming Super Bowl ad featuring a biracial family eating their Cheerios. MSNBC has already had to pull …

Published: 4 years ago

Thursday Three For All

(Remember kiddies, if you’re new to T34A, click on the bold print to see the original article.) Ravi Zacharias on Postmodern Architecture. (via @_MichaelKelley) File this under A for “awwwww snap.” He said, “This is America’s first postmodern building.” I was startled for a moment …

Published: 4 years ago

Flashback Friday: Don’t Look Back

Yes, I recognize the irony in having a flashback post that tells you not to look back, but work with me here, people. Wednesday was a first at our household.  After weeks of begging, I finally relented and let my 12 year old hop …

Published: 4 years ago

Thursday Three For All

Outside-In Approach to Design and ROI of Patient Experiences. (via @Zhecho_BeyondP) It’s a long article, but there are nuggets in there well worth the read. What can a hospital’s MRI machine teach you about your weekend guest experience? Dietz went in and designed an experience …

Published: 4 years ago

What’s Your Preferred Communication Gateway?

If you need me to do something for you, the best way to get ‘er done is to send me an email. You can send me a text, but it’ll likely get buried and forgotten. You can leave me a voicemail…if you don’t mind …

Published: 4 years ago

Your Guests Aren’t the Problem

Last Sunday I dropped by a local fast food joint on my way over to the new Blue Ridge Campus. Join me in my flashback, won’t you? It was roughly 1 PM on a Sunday afternoon. The place was largely deserted, there were less …

Published: 4 years ago

Flashback Friday: Stop Muddying Your Messages

Are you a pastor? Preacher? Speaker? Ministry leader? Businessman? Marketer? Butcher, baker, candlestick maker? This may help end the white noise and drill down to the heart of your message: A unified message cuts through the clutter. A unified message reinforces what someone should …

Published: 4 years ago

Thursday Three For All

Delight the weird. (via @ThisIsSethsBlog) How does this apply to the “overlooked and outsiders” that visit your church on the weekend? …it’s not everyone who wants a cup of coffee. Some want a cup of tea, or a cup of herbal tea, and those folks are used …

Published: 4 years ago

Replicate.

You’re looking at a picture of this morning’s kickoff of the 2014 Connections Cohort. To give some context, last year we started a monthly meeting of anyone who’s paid to to Connections Ministry at the Summit: full time, part time, interns, First Impressions, Starting Point, …

Published: 4 years ago

18 Inches to a Better Guest Services Team

Giving your guests a better experience doesn’t take as much work as you think. Sometimes, all it takes is 18 inches. A foot and a half. That’s about what it takes for a volunteer to move from the inside of the building to the …

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