Outside-In Approach to Design and ROI of Patient Experiences. (via @Zhecho_BeyondP) It’s a long article, but there are nuggets in there well worth the read. What can a hospital’s MRI machine teach you about your weekend guest experience?
Dietz went in and designed an experience to appeal to children and overcome the feeling of “fear”. He and his team created “the adventure series”. Before the child goes to the scanner room, it will be told that it’s about to go on an adventure. Doug’s team then redecorated the room so it looks like the kid is about to step into a “canoe” and to be careful not to “rock the boat” and if it stayed still it may even see fish jumping on top of the boat. The design also made use of other human senses e.g. smell and sound. They injected water and lavender smells in the room and as they had painted a waterfall on the wall they played the distant soft sound of water running which we all know is calming. In a word they designed a complete experience.
…our lives are full of decisions and our minds can only successfully handle so many of them in a given time period. Once we reach that cap, we become more and more subject to “decision fatigue.” The decision making parts of our mind are tired and thus are more susceptible to making errors when making little decisions.
Milky the Marvelous Milking Cow. (via @LaughingSquid) Yep…I’m a proud child of the 70’s. And yep…I had one of these. You kids can keep your GameBoxes and XBoys. I’ll take Milky and her milk pills any old day…literally minutes of by-yourself-enjoyment.