Guest services isn’t about how you serve your guests. It’s about why.
Parking a car, opening a door, seating a rear, and pouring a cup of coffee are means to an end. Sure, they’re an important means, but they’re just a means.
Job descriptions are a great idea and task lists are a great start, but they’ll never replace the art of touch. If a volunteer knows exactly what to do but they have no idea why they’re doing it, then they’ve failed as a volunteer and we’ve failed as leaders.
The what and how of guest services must always point to the why. We’re not just parking cars or pouring coffee. We’re pointing people to a practical demonstration of the gospel and laying the foundation for a relationship with Jesus.