It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.)
Slippery Customer Service Issues Put Companies on Thin Ice. (via @JeannieCW) FACT: most churches never take the time to figure out what a guest “feels” when they show up at their churches. And often, that’s reflected in the low return rate. Replace “customer” with “guest” in this article and see if it doesn’t slap you around a bit.
…there’s a way to solve this. It’s called walking the talk. If you care about customers, get out there and really live through it with them. Find out what it takes to solve a minor issue.
If you’re a business leader, ask yourself, when was the last time you walked through a real issue like a customer would? When was the last time you talked directly to a customer? When was the last time you realized it’s not them, it’s you? Shake off the amnesia and commit to understanding. That step alone could make a huge difference.
Let’s face it, volunteers like to be recognized and celebrated in some way – big or small. Some really love it! As leaders, we might not be the best at recognizing and celebrating our volunteers. What can we learn about recognition and what are tangible ideas to recognize team members?