It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.)
Is Southwest just flying on their reputation? (via @scottmckain) I’ve long been a Southwest fan. This is a good reminder that even great companies can’t rest on their laurels. (And also a reminder that I actually have no idea what a “laurel” is.)
It seems to me that in the old days, Herb Kelleher would’ve stepped up and said, “Here’s what we’re going to do to fix the problem.” However, in the WSJ article, every proposed formula to solve the challenges that Southwest is facing is answered with devices that are being “considered”…or “studying equipment”…or perhaps “adopting” a different approach…but not one solution is definitively stated.
Perhaps Southwest is just hitting a minor lull in service and performance. However, it also might be that they have been so successful for so long that they have become complacent about their customers.
Autistic Teen Thrilled When Vacuum Salesman Interrupts His Birthday Party. (via @22words) I dare you to read it and not want to toss whatever brand of vacuum you have. Good job, Kirby.
I am reaching out to you in hopes for an answer to an unusual request for my son who is autistic.
He has always been obsessed with vacuum cleaners. His favorite is the Kirby. He spends hours every day watching videos on his tablet about different Kirby’s. When he isn’t watching videos about them, he is talking about them.
I really would LOVE to get a demo done for him for his birthday….