Published: 2 years ago

Flashback Friday: Cruise Ship or Battleship?

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Last week our family took our first cruise. Merriem’s mom & dad loaded us up, tossed us on the fun ship …

Published: 2 years ago

Thursday Three for All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.)   Holding Doors & Killing Pride. (via @SpenceShelton) My …

Published: 2 years ago

Gaining By Losing: a Review

My pastor wrote a book. Another one. This makes four, if you’re not counting The Adventures of Tripod the Three-Legged Dog, which was a graphic novel he penned in fourth grade, according to a fact that I just made up. But before I get to …

Published: 2 years ago

What is the Cost of Bad Service?

I recently read The Experience, a new book by Bruce Loeffler and Brian Church. In it, Bruce draws on his decade experience as a Walt Disney World cast member to help organizations get better at delivering five-star service. Bruce tells the story of an experience …

Published: 2 years ago

Summoning the Genie

When you’re responsible for overseeing hospitality at a church, it’s only a matter of time until you start asking the “now what?” questions: We’ve developed a process for welcoming guests…now what? Everybody receives a gift on their first visit…now what? We’re bending over backwards to …

Published: 2 years ago

Flashback Friday: Answer the Question They’re Not Asking

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   A couple of weeks ago our kids were out of school for spring break. Because we’re the type of parents who …

Published: 2 years ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.)   Megachurch or Large Gathering of People? 12 …

Published: 2 years ago

What Do You Stand For?

Much ink has been spilled on the subject of vision. Whether it’s our churches, our businesses, our our individual lives, we’ve all been challenged to articulate our vision, pursue our vision, protect our vision, and communicate our vision. It’s enough to give you…well, to …

Published: 2 years ago

Why Outside Greeters are More Important Than Inside Greeters

Let’s start a turf war, shall we? Because a post title like that is just the thing to get some gang warfare going between those who love the great outdoors and those who love great HVAC. To be absolutely clear (and avoid angry comments), …

Published: 2 years ago

Absorb the Awkwardness

Every time a guest shows up at your church, you have a chance to give them a gift. No, not the keychain-with-your-church-logo or a complementary-smoothie-at-the-local-cafe type of gift, but something with far more meaning and way more value. Think about the weekend experience from …

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