It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.)
Respect Your Employees and Customer Service will Improve. (via @Forbes) Apparently it’s National Customer Service Week. (I must’ve missed the poster at Hallmark.) Not so keen on the word customer? Replace customer with guest and employee with volunteer, and this article will take on new meaning.
“The attitude I strive to get across to my employees is this: ‘You are not servants, because unlike a servant, I want you to be engaged with the customer—you have a brain, you have a heart and I want you to use them.’
This kind of respect for employees and engagement with employees is essential if employees are going to provide creative customer service, customer service with heart. Here are five ways (in addition to providing fair pay, humane and generous benefits, and a safe and pleasant working environment) that a company and its leadership can provide service to its employees and aid those employees in providing great service to their customers.
Ministry is also certainly something worth doing right. Unfortunately, many churches still operate with a week to week mindset of just trying to make it through another Sunday. Eventually leaders get comfortable with being in full sprint mode. When churches choose to function at a frantic pace (it is a choice), details start getting overlooked. Sadly, once a detail is forgotten; weeks or even months can go by before it is ever noticed.
Awesome Grandfather Builds a 40 Foot High Treehouse. (via @SCAttleboro) If my grandkids are lucky, I might be able to build them a paper airplane (no frills).
The fully enclosed and shingled structure features a room for family gatherings, a loft for sleepovers and a built-in spiral slide. Hewitt says the treehouse, supported by four maple trees behind his home…is a work in progress. He’s planning to finish off the interior this fall.