Published: 1 year ago

Flashback Friday: Filter Your Focus

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Over the last couple of months I’ve read two or three books that just happened to mention the Reticular Activating System. [Pause …

Published: 1 year ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.)   How to Focus: 5 Research-Backed Secrets to …

Published: 1 year ago

Danny Recommends: Table Covers

Today I’m continuing a new, every-once-in-a-while series I call Danny Recommends:, posts that tip you off to the stuff that I…well…that I recommend. The recommendations might be products for use in your ministry, resources that will help you develop leaders around you, or just fun stuff …

Published: 1 year ago

Invest.

Last week we cranked the fifth iteration of our High Capacity Volunteer (HCV) Cohort. Back in January 2013 – after realizing the huge need for our Connections staff to gain some alignment and traction with each other – we launched on a year-long journey of …

Published: 1 year ago

Flashback Friday: A Mouse Tale

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! The last 48 hours in the Franks household have been…interesting…to say the least. We have a winter-time visitor in our home. Yes, I …

Published: 1 year ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.)   Five Incorrect Assumptions About First Time Guests. (via …

Published: 1 year ago

Want to Connect? Serve!

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Fewer things bring me more joy than to hear a volunteer talk about the community they’ve found by serving. This weekend our …

Published: 1 year ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.)   What the Slow Death of Retail Can …

Published: 1 year ago

Star Wars and Second Time Guests

One of our guest service plumblines is the first visit should set up the second visit. We believe that for all of the importance of visit number one, the real win is that a guest returns in the future. The reason is simple: people don’t always …

Published: 1 year ago

Mixed Signals

I recently read Chip Bell’s latest book, Sprinkles: Creating Awesome Experiences Through Innovative Service. One of Bell’s standout quotes dealt with a switchup in signals that can plague a guest / customer / client of any organization: Colorful service involves integrating all the sensory elements of a serving experience …

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