…is usually a polite way of saying, “It’s not working.”
You might hear yourself say this when talking about a process, a team, or a volunteer. “Well, the way that it’s supposed to work is…” You know what’s written and documented. You know how you’ve trained. You know the results you expect.
But all of the documentation and orientation and quantification doesn’t mean that it’s getting done. It might mean it’s supposed to work, but it doesn’t mean that it’s actually working.
This week, rather than thinking about what’s supposed to work, let’s just focus on making it work.