Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!
When you’re responsible for overseeing hospitality at a church, it’s only a matter of time until you start asking the “now what?” questions:
- We’ve developed a process for welcoming guests…now what?
- Everybody receives a gift on their first visit…now what?
- We’re bending over backwards to show people that we care and they should like us…now what?
Left unchecked, even the most well-meaning guest service process can make you feel like your church is nothing more than a cross-bearing concierge service, doing whatever it takes to keep people happy and to keep churning out new experiences. Maybe it’s self-motivated, where you’re always trying to one-up the experience you delivered last year. Perhaps it’s an expectation that you sense from your guests or even your regulars, that last month’s kicks and giggles no longer satisfy and you’d better step it up.