Flashback Friday: Stop and Watch the Sun Rise
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! …there I was a couple of weeks ago on the outskirts of Phoenix,...
Monthly Archive: July 2016
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
[Freebie!] 5 Plumb Lines for Guest Services
Eight years ago this month, the blogosphere got just a teensy bit more crowded with the debut of Connective Tissue. To celebrate, I’m releasing a free PDF download of my very first booklet, 5 Plumb Lines for...
Guest Services and the Gap
The corporate gathering of believers serves many purposes: it is a family reunion. A time of mutual encouragement. A moment to join voices and minds and hands and hearts in order to proclaim the majesty...
Flashback Friday: Your Guests Aren’t the Problem
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! It was roughly 1 PM on a Sunday afternoon. The place was largely...
Thursday Three for All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Eight Ways to Develop a Critical Eye
Today we wrap a short series called Critical Eyes vs. Critical Spirits. In the last post we discussed Seven Ways to Know if You Have a Critical Spirit, which was – just so you know – pretty...
Seven Ways to Know if You Have a Critical Spirit
In the last post, I set up a short series about Critical Eyes vs. Critical Spirits. In any type of leadership, critical eyes are a must. We have to be able to identify and strip away...
Critical Eye vs. Critical Spirit
Everybody’s a critic. I know it’s true about me, and I’m going to assume – with a surprising level of accuracy in the middle of that assumption – that it’s true about you. Whether you’re...
Flashback Friday: Trash Your Vision
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’m usually not a huge fan of chain Mexican restaurants. Oh sure, the...
