Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!
Imagine for a moment that you’re in a big box store, a restaurant, or your doctor’s office. You have a question about something, and so you approach an employee. “Excuse me,” you begin…
But the employee interrupts you. As they’re zipping up their hoodie or removing their apron, they are quick to interject, “Sorry, just ended my shift. Someone else will be along to help you in a minute.”
If you’re like me, you’d be a little ticked. Aggravated. Incensed that the team member couldn’t take five extra seconds to answer a simple question. “Just in it for the money,“ you’d mumble.
Now switch the scenario. You’re at church on the weekend, and you’re serving on the guest service team.