Published: 1 year ago

Flashback Friday: Five Ways to (Hopefully) Keep People From Falling Through the Cracks

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!


I heard it again last weekend: another story from one of our guests who had contacted someone about something, and that someone never got back with them.

Nor did the next someone.

Or the next.

Or the next.

It doesn’t matter if we’re talking about a staff member, a ministry leader, or a volunteer. Allowing people to fall through the cracks is an all too real phenomenon in our churches. And before you check out of this post and write this off as a “big church” problem, you should know that this happens at churches of all sizes, every single day. A phone message gets lost. An email gets forwarded and reassigned and ultimately forgotten. A meeting request goes unanswered.

It’s happened to me, too. More times than I can count. I’ve been on both sides: the guy who falls through the cracks, and the guy who allows it to happen.

Can we totally eradicate it? Maybe not.


Read the entire original post here.


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