Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!
Last week I overheard a brief exchange between a fast-food employee and a customer. I missed the context, so there could be some rampant misinterpretation here (but in fairness, if you look up “blogger” in the dictionary, “rampant interpretation” is included in the definition).
The employee said – rather brusquely, with nary a smile in sight – “Well it looks like we both made a mistake, doesn’t it?”
Read that again. Slowly. Put yourself in the position of the customer. Feel how how it stings?