Top Ten Quotes: The Heart of Hospitality
There are certain authors that you know will consistently hit it out of the park. Micah Solomon is one of those guys for me. A prolific writer on the art of customer service, Micah is...
Monthly Archive: February 2017
#FakeNews Your Guest Services Team is Spreading
Fake news. It’s all over the … well … news. Nightly network broadcasts, social media feeds, presidential tweets, and water-cooler conversations seem to revolve around these ideas of who said what and what did it...
Flashback Friday: No More Ghost Towns
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Imagine for a moment that you serve on the guest service team...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Crossbridge Church (Sugar Land, Texas)
Today I’m launching a monthly series of posts called Guest Services Road Trip. Join me in traveling the country (maybe the globe?) from the comforts of our collective iDevices, interviewing leaders who are in the trenches of...
On Carrots And Sticks And When To Use Which
We’ve all used the “carrot and stick” analogy at some point or another. Whether you’re a leader in ministry or the marketplace, whether you’re a paid professional or a parent, you have likely tried to...
Clean Your Exit Ramp
People in ministry often discover that some things are out of their control. Nowhere is this more obvious than the question of facilities. If you don’t have the key to the supply closet, you can’t...
Flashback Friday: The Customer Isn’t Always Right
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Last week I overheard a brief exchange between a fast-food employee and...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q&A: How Do We Get Guests’ Contact Information?
Q: What is the best way to get newcomers’ contact information? We have a connect card attached to our weekly program. During announcements the service host draws attention to the card asking people to fill...
