Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!
Most improvements to your guest services team can be made in 1% increments. You don’t need to reinvent the wheel or launch a massive new initiative; a lot of great things can come from a simple tweak. Today’s counsel definitely falls under that heading.
Staff the doors.
Make sure that in every service, every auditorium door has a volunteer seated close by. If there are five exit doors, you need five reserved seats within five feet of those doors. Your volunteers attend service anyway, right? Might as well keep them alert while they’re doing it. Here are a few reasons why staffing the doors is so important: