Published: 1 year ago

Flashback Friday: 18 Inches to a Better Guest Services Team

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!


Giving your guests a better experience doesn’t take as much work as you think. Sometimes, all it takes is 18 inches.

A foot and a half. That’s about what it takes for a volunteer to move from the inside of the building to the outside. That’s the difference between standing behind a door and standing in front of a door. That’s the gap between a guest’s scary unknown and a greeter’s friendly face.

When a guest approaches your church for the first time, they don’t know what to expect. They don’t know the kind of greeting they’ll receive. And perhaps the most anxiety-inducing two seconds of their day will come when they pull open the front doors of your building to reveal what’s on the other side.

So why not kill the anxiety? Why not sweeten the experience? Why not give them a healthy dose of what they’re not expecting, which is that you did expect them?


Read the entire original post here.



photo credit: Wampa-One

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