Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!
As restaurant experiences go, this one was pretty awful.
It was a Sunday afternoon. Five of the six Franks family members were in attendance at a less-than-half-full joint that we’ve been to several times. The food and the service is – most of the time – above average.
Except for this time, it wasn’t.
The food took forever. Our water glasses ran dry. The order wasn’t accurate in multiple different ways. Both the check and our change involved a painfully long wait. By the time all was said and done, we’d invested an inordinate amount of time and a mountain of frustration in what was supposed to be a relaxing family meal.
Now, I get that I don’t fully get the restaurant industry. While one of my lifetime regrets is that I never worked as a waiter in college (true fact about yours truly), I know that I don’t really know what it takes to manage multiple meals at multiple tables for multiple personalities. I understand that as a water or waitress, you’re the mediator between an impatient party and an understaffed kitchen.