Published: 2 months ago

Multi-Site: Bringing Balance To Your Guest Services Teams

If you’re a connoisseur of certain retail and fast-food chains like I am, you no doubt have picked up on some discrepancies over the years. One retail giant will have exceptionally good customer service in one location, and not-so-good service in a location just …

Published: 2 months ago

Four Reasons You’re Not Too Busy to Serve Your Local Church

We tend to wear our busyness as a badge of honor. Often, when I’m asked “How are you doing?” or “What have you been up to lately?” my default answer is, “Man, just busy.” I’m the guy who read – and was dismantled by – Kevin DeYoung’s Crazy Busy. (You …

Published: 2 months ago

Flashback Friday: How Deep Does Your Trust Go?

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   I’ve written before about our staff’s desire to assume the best: that the people around us are smart and have good intentions. …

Published: 2 months ago

Thursday Three For All: Self-Aware Vols, World Series Church Sign, and Paper Pop-Up Cards

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   Early detection: Developing self-aware volunteers and …

Published: 2 months ago

Beware the Bare Minimum

If you’ve ever had the sublime privilege of parenting a middle schooler – any child, really – you’re familiar with the following scenario. [4:30 PM, as they walk through the door from school] Parent: “Got any homework tonight, bud?” Kid: “Uh. A little.” [10:30 PM, as …

Published: 2 months ago

Danny Recommends: Pipe and Drape / Georgia Expo

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will help you develop leaders around you, or just fun …

Published: 2 months ago

Take a Second Look

If there’s a common fault of most guest services teams in most churches in most of America, it’s the curse of familiarity. We execute ministry week in and week out in the same facility, surrounded by the same people, and running through the same …

Published: 2 months ago

Flashback Friday: Don’t Divide Your Volunteers

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Not long ago our five year old daughter lost her first tooth. Because we’re parents who are given to much childhood …

Published: 2 months ago

Thursday Three For All: Executing Decisions, Winning Doom and Gloomers, Greeting 4k People Per Day

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   How Do Great Leaders Keep Their …

Published: 2 months ago

What Happens After You Say “Goodbye”?

In a recent post I shared my top ten favorite quotes from The Power of Moments, the newest book from the Heath brothers. I’m revisiting that book today…and let’s be honest for a moment, I will probably revisit it several times here on the blog, because it’s just that …

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