Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!
I’ve written before about our staff’s desire to assume the best: that the people around us are smart and have good intentions. And that’s an outstanding mantra…one that belongs on one of those office motivational posters under a picture of a yoga student sitting in front of a waterfall.
But assuming the best mandates that you trust those around you, even those who aren’t tethered to your church by a title or a paycheck. And while it’s easy to say that we trust a volunteer, how far does that trust go?
Ritz-Carlton is the obvious go-to story here. They have an infamous policy where every employee is authorized to spend up to $2,000 to make a guest happy. Not $2,000 over the course of the fiscal year or the course of their career, but two grand per guest, per incident.