Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!
One of the beautiful things about serving guests well can eventually become the death knell of a good first impression. Think about it: if you structure your church to treat guests as an honored participant in your weekend service, the word will spread. They’ll tell their friends, and their friends will come. And if their friends come, you’ll treat them well, they’ll tell friends, and their friends will come.
It’s a great problem to have, until you realize that your guest service process has gotten to be…well…a process. And while I’m all for process (as dozens I mean hundreds of posts on this blog will attest), process can feel more mechanical and less personal.
So how do you fight against that? How do you keep your guests feeling like they are genuinely a guest, and that you genuinely care about their experience?