Published: 5 months ago

Flashback Friday: Why Outside Greeters Are More Important Than Inside Greeters

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Let’s start a turf war, shall we? Because a post title like that is just the thing to get some gang …

Published: 6 months ago

Flashback Friday: 10 Ways to Raise the “Guest Awareness Culture” at Your Church

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Every church in America has a guest problem. They may have a huge number of guests showing up each week (a great problem). …

Published: 6 months ago

Saddleback Church (Lake Forest, California)

This is the second in a monthly series of posts called Guest Services Road Trip. Join me in traveling the country (maybe the globe?) from the comforts of our collective iDevices, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT destination? …

Published: 6 months ago

How To Make Vision Stick With Your Guest Services Team

In a recent post I mentioned the importance of repeating the vision over and over. And over and over and over. Because the harsh reality is that vision leaks. I’m always shocked that I’m shocked by that. We can start off so strong in our …

Published: 6 months ago

Flashback Friday: I Need A Sign

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Over the last few days I’ve been hanging my proverbial hat in Southeast Asia, spending some time with a couple of …

Published: 6 months ago

10 Ways to Make Your Seating Team More Effective

If your church has a seating team, you’ve seen seaters who are too pushy. Seaters who are too passive. Seaters who panic at the first sign of a backup of guests. It doesn’t have to be that way. Your team can be a well-oiled …

Published: 6 months ago

Flashback Friday: Practical Ways to Prep for Easter

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Like death, taxes, and Donald Trump, Easter is a reality. The good news is it’s a better reality than those other …

Published: 6 months ago

Q&A: How Should We Brand Our Welcome Desk?

Q: We did a rebranding and new campus wide signage over the last year. One area I haven’t added signage to is the welcome desk in our front foyer. I can’t decide how to label it…does just “welcome” say enough or should it have …

Published: 6 months ago

#FakeNews Your Guest Services Team is Spreading

Fake news. It’s all over the … well … news. Nightly network broadcasts, social media feeds, presidential tweets, and water-cooler conversations seem to revolve around these ideas of who said what and what did it mean and where was the source and were the …

Published: 6 months ago

Flashback Friday: No More Ghost Towns

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Imagine for a moment that you serve on the guest service team at your church. You show up faithfully each week. …

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