Published: 6 days ago

Flashback Friday: Scooting The Saltshaker

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Last week I revisited one of the better books on hospitality I’ve read in the last few years. Setting the Table by Danny …

Published: 2 weeks ago

Flashback Friday: Raising Up Leaders for Your Guest Services Team

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   You can’t do it all. Hopefully you’ve realized that by now. You’ll never have the time, bandwidth, attention span, or energy …

Published: 3 weeks ago

Flashback Friday: Be Alert

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   As I type, I’m sitting in Starbucks, and I’m approximately three minutes removed from the story I’m about to recount for …

Published: 1 month ago

Flashback Friday: 18 Inches to a Better Guest Services Team

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Giving your guests a better experience doesn’t take as much work as you think. Sometimes, all it takes is 18 inches. …

Published: 1 month ago

Flashback Friday: Explain Yourself

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Sometimes church people do things that don’t make a lot of sense to non-church people. Exhibit A: Backtizing. Last Saturday I …

Published: 2 months ago

Flashback Friday: Grow Small Before You Go Big

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   The best ministry leaders are dreamers. Huge visionaries. Think-ten-years-ahead kind of people. They know what the end result should look like, …

Published: 2 months ago

Flashback Friday: Mechanics vs. Organics

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   I’m not a big fan of mechanical change. That’s what happens when we add to our spiritual, physical, or vocational disciplines …

Published: 3 months ago

Flashback Friday: Why We Need Passion Week

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Christians are funny creatures. We embrace tradition and eschew tradition. We point to the old ways and blaze trails to new …

Published: 3 months ago

Flashback Friday: The Procrastinator’s Guide to Easter

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! (One quick note: Easter doesn’t actually happen this Sunday, but nine days from now. Relax…you’ve got more time to procrastinate.)    It’s here again. …

Published: 3 months ago

Flashback Friday: Preparing For The Onslaught

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Today’s post was originally released as a fall read, but with Easter on the horizon many of us are facing the largest …

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