Published: 17 hours agoNew

Who Are You Here For?

As guest services practitioners, it’s time for us to admit something. The ministry of serving guests is relatively easy, in the grand scheme of things: design a system. Invite volunteers to serve in the system. Execute the system week after week. Lather. Rinse. Repeat. …

Published: 2 weeks ago

Flashback Friday: Raising Up Leaders for Your Guest Services Team

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   You can’t do it all. Hopefully you’ve realized that by now. You’ll never have the time, bandwidth, attention span, or energy …

Published: 2 weeks ago

Don’t Cover the Mouse

Several years ago, Merriem and I took advantage of a free day off and decided to go exploring at a new-to-us restaurant in town. What that exploration led to has become the stuff of legend in our home. The story involves a prominent rodent, …

Published: 3 weeks ago

Flashback Friday: Be Alert

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   As I type, I’m sitting in Starbucks, and I’m approximately three minutes removed from the story I’m about to recount for …

Published: 3 weeks ago

Preparation > Anticipation > Transformation

[An unedited version of this post was accidentally released earlier this morning, complete with the word “fdalb,” which is my own personal covfefe.]   Do you want to create a more hospitable environment for your church guests? Are you trying to improve the welcoming culture …

Published: 4 weeks ago

Flashback Friday: Hospitality Can’t Take a Vacation

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   We’re barely ankle deep into the summer season around these parts. The mountains and beaches are calling, and people are responding. …

Published: 1 month ago

Remarkable Works Both Ways

On a recent Saturday I was working through the requisite weekend errand list. Stop #1 was at the bank to deposit a paycheck for my oldest son (which is normally something he does, but I quite enjoy the 5% deposit fee that he doesn’t know …

Published: 2 months ago

Ten Low Or No-Cost Ways To Up Your Guest Services Game

When it comes to quality in ministry, many of our minds automatically gravitate to plush facilities, a/v systems that would rival a U2 concert, or a kids area that looks like something straight out of Disney World. But I believe that churches of all …

Published: 2 months ago

Are You Using “Context” As A Weapon?

I believe that context matters. I believe that churches should know who they are and what God has called them to be. I believe that we should never blindly, recklessly cut and paste ministry ideas and initiatives. But I also believe that we can …

Published: 2 months ago

Flashback Friday: Staff the Doors

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Most improvements to your guest services team can be made in 1% increments. You don’t need to reinvent the wheel or …

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