Published: 2 days agoNew

A Tale of Two Post Offices

The United States Postal Service has taken some significant hits over the years. Rising expenses and dropping income, the delicate balance between not-really-a-government-agency and definitely-a-government-agency, the rise of email and the death of first class mail, the shuttering of many locations and curtailed hours …

Published: 4 weeks ago

Christmas at DPAC: It’s Not For Us

(This is a modified version of a post that originally appeared on December 9, 2014.) We’re neck-deep in last-minute planning for one of the largest events we do all year. Christmas at DPAC takes months of planning, miles of cable, tons of lights, our entire …

Published: 1 month ago

The Seven Deadly Sins of Guest Services

We know that it’s easy for culture to leak. It’s easy for our vision to lose it’s stickiness. If we’re going to continually transfer DNA to our staff and volunteers, we must continually come up with new ways to say old truths. That’s what …

Published: 2 months ago

Is Your Face Hurting You?

Middle school Danny was always a big fan of the is your face hurting you? question. If you’re not familiar with 7th grade boy jokes, let’s dig in: Is your face hurting you? Because it’s killing me! Lame middle school jokes aside, anytime your face goes …

Published: 2 months ago

How To Serve Guests When You’re Just Not Feeling It

No matter how much you love people, eventually the day will come when you literally can’t even. (Do the cool kids still say that?) The weather is too bad, your mood is too off, your life is too stressful, your day is too packed …

Published: 3 months ago

Beware the Bare Minimum

If you’ve ever had the sublime privilege of parenting a middle schooler – any child, really – you’re familiar with the following scenario. [4:30 PM, as they walk through the door from school] Parent: “Got any homework tonight, bud?” Kid: “Uh. A little.” [10:30 PM, as …

Published: 3 months ago

Take a Second Look

If there’s a common fault of most guest services teams in most churches in most of America, it’s the curse of familiarity. We execute ministry week in and week out in the same facility, surrounded by the same people, and running through the same …

Published: 3 months ago

What Happens After You Say “Goodbye”?

In a recent post I shared my top ten favorite quotes from The Power of Moments, the newest book from the Heath brothers. I’m revisiting that book today…and let’s be honest for a moment, I will probably revisit it several times here on the blog, because it’s just that …

Published: 3 months ago

Killing Ourselves With Kindness

Growing up, I can remember one phrase my dad used that was a normal part of his repertoire. As a second-generation family business owner, he was my model for guest services way before I knew that would be my full-time gig at a church. …

Published: 3 months ago

Four Ways To Bring Unity From Offenses

In the last post, we started a discussion on offenses to church goers, and how we don’t get to define what gets people in a tizzy. We said that some offenses may seem silly to us, but they are still real hurdles for our …

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