Published: 18 hours agoNew

Flashback Friday: Staff the Doors

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Most improvements to your guest services team can be made in 1% increments. You don’t need to reinvent the wheel or …

Published: 4 days ago

Be Hospitable.

1 Peter 4:9: Show hospitality to one another without grumbling. (ESV)     Simply put: growth hurts. If your church is growing by a significant margin, you know that already. And we have to admit it’s somewhat easy to maintain cordial relationships and warm …

Published: 5 days ago

Recognize. Respond.

Not every Starbucks has a singing barista, but mine most certainly does. Or at least, it used to (more on that later). Some mornings, the baritoned barista’s impromptu ballads about coffee cake brought a welcomed smile. He was happy…I was happy…the world was happy. But some …

Published: 1 week ago

Flashback Friday: When Culture Is Broken

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Whether you manage a store or minister at a church, sometimes you have to face the harsh reality that your culture …

Published: 1 week ago

Announcing the 2017 One-Day Workshops

In just three months, we’re bringing back our One-Day Workshops. During last year’s debut, nearly 100 leaders from 40+ churches took part in these practical training events. The response was beyond what we could have imagined, and two of the three dates sold out. …

Published: 2 weeks ago

Hear What They’re Not Saying

People won’t always tell you what they need. Sometimes it’s because of pride (“I can handle it on my own.”). Sometimes it’s because of fear (“What if they laugh or say ‘no’ to my request?”). Sometimes it’s because not even they can recognize what …

Published: 3 weeks ago

Corporate Chronology: Moving Your Church Past “Us” vs. “Them”

I grew up in a small town. The majority of people who lived there were like me: they’d always lived there…all their life plus nine months. Their daddy was from there, and his daddy, and his daddy before him. When I was in middle school, a …

Published: 4 weeks ago

Your Face Is On Fire

Years ago, I heard a conference speaker share a story about the power of active listening. When he would check out at a retail store or coffee shop, he had a peculiar – yet fantastic – habit. If the cashier seemed disengaged, yet managed to …

Published: 4 weeks ago

Flashback Friday: Preparing For The Onslaught

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Today’s post was originally released as a fall read, but with Easter on the horizon many of us are facing the largest …

Published: 1 month ago

Developing Muscle Memory in Guest Services

Back in the pre-iPhone era, before our fancy contact whatzits and Siri-call-this-person shenanigans, we had to remember things called phone numbers. And occasionally, we’d find ourselves remembering the numbers more by the way our fingers punched the buttons, and less because we actually remembered …

%d bloggers like this: