Published: 1 week ago

Killing Ourselves With Kindness

Growing up, I can remember one phrase my dad used that was a normal part of his repertoire. As a second-generation family business owner, he was my model for guest services way before I knew that would be my full-time gig at a church. …

Published: 2 weeks ago

Four Ways To Bring Unity From Offenses

In the last post, we started a discussion on offenses to church goers, and how we don’t get to define what gets people in a tizzy. We said that some offenses may seem silly to us, but they are still real hurdles for our …

Published: 2 weeks ago

You Don’t Get To Define The Offense

Our guest services teams are guided by what we call our five plumb lines. At the top of that list is our “north star” of sorts, which states: The gospel is offensive. Nothing else should be. In a nutshell, that means that there are …

Published: 3 weeks ago

8 Reasons You Didn’t Get My Business (And What That Means For The Church)

Several months ago we tackled a few projects around our house. And by “we” I mean “someone else who knows what they’re doing” because when “we” tackle anything, it is usually each other roughly fifteen minutes into said project, because half of “we” is a …

Published: 4 weeks ago

“It’s Only One Sunday…”

“I’m just going to hit the snooze button one more time. I’m punctual most other weeks. It’s only one Sunday.” “It’s not a big deal for me to skip out of serving. I show up more than most people. It’s only one Sunday.” “I’m …

Published: 1 month ago

Baby, Do You Need A Hug?

Her slumped shoulders and shaky hand betrayed her attempt at emotional composure. And for good reason: as a first time guest at our church, she had just revealed to one of our volunteers that she’d moved to the Triangle from across the country. She …

Published: 2 months ago

Who Did You Speak To?

Quick. Think back to this weekend’s services. Before. During. After. As you were walking through the hallways. As you were mingling in the lobby. As you were putting out fires and tweaking last minute plans and filling a spot for a no-show volunteer. If …

Published: 2 months ago

Have Any Hoops?

If there is a dictionary definition of the spiritual term backsliding, I can promise you that it is accompanied by a picture of me on the phone with my phone and/or cable company. Very few things cause me to lose my ever-lovin’ religion faster than …

Published: 2 months ago

Hospitality is Rarely Convenient

If your church is going to get serious about guest services, it’s not necessarily going to be easy. It’s not going to be something you can “just do.” No, hospitality requires an interruption of the status quo. It requires shifting mindsets. To put others …

Published: 3 months ago

Creating a “Whole Church” Hospitable Culture

There is a danger that lurks just beyond a healthy guest services team. You can invite the right volunteers to serve on the team, provide excellent training so they understand the why behind the what, and implement foolproof ways for your first time guests to …

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