Published: 1 week ago

Have Any Hoops?

If there is a dictionary definition of the spiritual term backsliding, I can promise you that it is accompanied by a picture of me on the phone with my phone and/or cable company. Very few things cause me to lose my ever-lovin’ religion faster than …

Published: 1 week ago

Hospitality is Rarely Convenient

If your church is going to get serious about guest services, it’s not necessarily going to be easy. It’s not going to be something you can “just do.” No, hospitality requires an interruption of the status quo. It requires shifting mindsets. To put others …

Published: 1 month ago

Creating a “Whole Church” Hospitable Culture

There is a danger that lurks just beyond a healthy guest services team. You can invite the right volunteers to serve on the team, provide excellent training so they understand the why behind the what, and implement foolproof ways for your first time guests to …

Published: 1 month ago

Seven Practical Ways to Prep for Fall

Yes, it’s currently blazing hot in most parts of the country. But fall will be here before we know it, and with cooler weather comes an attendance surge for most churches. Families are returning from vacation, people are getting back into routines, and church …

Published: 1 month ago

Need An Inexpensive Option for Team Training?

One of the most frequently-asked questions I hear has to do with resources for volunteer team training. That’s one of the primary reasons we put together The Gospel Is Offensive: Five Plumb Lines for Guest Services. In this 30 page resource, you’ll learn: The five key …

Published: 1 month ago

Flashback Friday: Your Policies Are Dumb

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   I am a long-time, loyal customer to a particular bank. I won’t name them here, because I have a practice where I …

Published: 1 month ago

15 Easy Ways to Highlight Volunteer Opportunities

“How do I let our church know about opportunities to serve?” It’s a question that I hear often, in one form or another. Whether it’s from one of our campuses or from a church leader several states away, it seems that everyone is looking …

Published: 2 months ago

Rewind: What Does Your Posture Reveal?

I’m enjoying some downtime with my family this week, so we’re heading to the archives to pull up some of the earliest content from the blog. In fact, this was the fifth post to ever appear, originally making it’s debut in July 2008.   …

Published: 2 months ago

Who Are You Here For?

As guest services practitioners, it’s time for us to admit something. The ministry of serving guests is relatively easy, in the grand scheme of things: design a system. Invite volunteers to serve in the system. Execute the system week after week. Lather. Rinse. Repeat. …

Published: 2 months ago

Flashback Friday: Raising Up Leaders for Your Guest Services Team

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   You can’t do it all. Hopefully you’ve realized that by now. You’ll never have the time, bandwidth, attention span, or energy …

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