Category: Promotion

Before you read the following post, take note that the original publication date was April 1. April. First. April Fools Day. Thank you. And carry on. As this post goes live, we’re just a few...

Here’s a quick public service announcement from your friendly neighborhood Guest Services Team: The May 30 Guest Services Weekender is a sellout. Not sellout like when Amy Grant started singing on secular radio in the...

Every January I share the annual blog survey: a set of questions that help drive and shape content for the following year. This year I’ve narrowed the list down to just five super-simple questions: four...

Sometimes it helps to break out of your context and get into another one…to capture some “we can do that!” moments by observing other teams doing it. That’s the gist of our Guest Services Weekenders:...

Buckle up, kids: it’s time to peer into the new year. For those of you on a calendar-year budgeting cycle, you’re probably obsessing over spreadsheets, forecasting, and big plans right about now. (Or you’re like...

The application window for the 2024 Confab has closed. But don’t give up hope! Email me if you’re interested in being put on the waiting list. Back in 2015 we launched a coaching network called...

If you’ve never been a part of our (FREE!) Guest Services Weekender, you still have two more chances this calendar year: Why choose a Weekender? And one last good reason to choose a Weekender this...

It’s summer around these parts, and I know you’re busy jumping in the pool trying to keep your grass from dying. But friends, we are halfway to Christmas, one of our biggest ministry seasons of...

I have finally ripped off the Band-Aid, jumped into the deep end, and taken the selfie bull by the horns. A few weeks ago I joined the roughly 17 billion people who are on Instagram,...

For the last seven years, we’ve offered a series of One-Day Workshops in the late summer / early fall. Hundreds of leaders have joined us for a day long conversation around guest services, volunteer culture,...