Published: 2 weeks ago

2018 Connections Confab: Apply Now!

Since 2015, 36 leaders from 30 churches in 11 states have been a part of the Connections Confab, an intensive coaching network focused on improving your guest services culture. Confab is returning in February, and the application process goes public today. Here’s the skinny: Confab is …

Published: 1 month ago

Why You Need A Weekender

Hey short attention span people…stay tuned until the end for a special sneak preview of 2018.   I trend towards being a visual learner. Tell me something, I’ll absorb part of it. Show me something – be it a diagram, a drawing, or a video – I’ll grasp …

Published: 2 months ago

Last Call for the Last Workshop of 2017

All good things must come to an end. Middle school bowl cuts. Cargo shorts as the pinnacle of fashion. The ninth season of Seinfeld. And in this case, it’s the registration window for our last One-Day Workshop of the year. It shall not pass this …

Published: 3 months ago

Our Final One-Day Workshop (and a HUGE offer!)

We are two down, one to go on our 2017 One-Day Workshops. Our first two events have sold out and drawn in over 80 leaders from North Carolina, Florida, Tennessee, Georgia, Illinois, West Virginia, Indiana, Oklahoma, and Ohio. Because of the overwhelming response to the …

Published: 4 months ago

Another One-Day Workshop is Coming!

Last Tuesday my team hosted our first One-Day Workshop of 2017. The sold-out event drew over forty leaders from North Carolina, Florida, Tennessee, Georgia, Illinois, West Virginia, and Ohio. We spent a full day talking through all things guest services. In just a few weeks we’ll …

Published: 4 months ago

Need An Inexpensive Option for Team Training?

One of the most frequently-asked questions I hear has to do with resources for volunteer team training. That’s one of the primary reasons we put together The Gospel Is Offensive: Five Plumb Lines for Guest Services. In this 30 page resource, you’ll learn: The five key …

Published: 5 months ago

Four Reasons to Load Up the Van This Summer

If you’ve been hanging out under a rock lately, you may have missed the fact that we’re hosting two One-Day Workshops later this summer (and also that another Jack Sparrow movie is out…Pirates of the Caribbean 74: The Curse of the Hoveround®). Guest Services One-Day …

Published: 6 months ago

Ten Questions You Should Ask (And Answer) This Summer

The downtime of summer is a great time for reflection. I’m not talking about that weird aluminum foil thing you use to catch the sun’s rays on the beach and tan under your chin(s). Nope, I mean the slightly slower pace that allows you …

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