Published: 5 days ago

Q&A: Where Do I Start First?

Q: There are two areas that are on my heart right now. We have a “New Guest” area where people can get information, sign-up for different events, etc. I don’t think we are doing a great job of getting guests from the door to …

Published: 1 month ago

Q&A: Should I Mandate Serving Limits for My Volunteers?

Today’s question comes from our 2017 Blog Survey.    Q: Let’s talk about serving limits. How long do you ask people to serve? Do you give them breaks, and if so, how do you manage those? A: In full disclosure, our church doesn’t currently have …

Published: 2 months ago

Q&A: What Resources Do You Use For Ongoing Training?

Today’s question comes from our 2017 Blog Survey a few months yore.    Q: I’d like to know more about your ongoing training for specific teams that are under the umbrella of guest services. What do you use? How do you track? What do you train …

Published: 2 months ago

Q&A: How Do You Keep Kids From Distracting Other Guests?

Today’s question comes from a staff member who is new to both his (or her) role and his (or her) church. For obvious rockin’-the-boat reasons, he (or she) has asked to remain anonymous.  Q: One of our campuses is experiencing dynamic growth among young …

Published: 3 months ago

Q&A: What Metrics Do You Measure?

Q: I am new to our Guest Experience Ministry. I am curious: what are you measuring in your ministry? What, to you, constitutes success?  [Thea King, Director of Guest Experience, First Baptist Church, Windermere, FL] A: Confession: I am a notoriously bad analytics guy. …

Published: 4 months ago

Q&A: How Do You Follow Up With Easter Guests?

Q: Do you all do anything different from a Guest Services perspective on Easter? What has been the two to three most helpful things about handling Easter (either before, during, or after the services)? [Trent Linville, Connections Director, The Bridge Church, Spring Hill, TN] A: …

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