Published: 1 month ago

Q&A: How Can I Break Up Volunteer Conversations?

Q: When my volunteers are serving, they are often more excited about focusing on each other than focusing on our guests. How can I prevent personal conversations among volunteers while they’re “on the clock”? [submitted via the 2018 blog survey] A: Short answer: you shouldn’t. …

Published: 2 months ago

Q&A: How Do You Handle The Altar Call?

Q: We are trying to figure out best practices for the response time / invitation for our services on Sunday morning services. Would you mind sharing some  of the Summit’s approach and practices? [Matt Pearson, Campus and Teaching Pastor, The Church at West Franklin, …

Published: 2 months ago

Should My Church Charge for Coffee? (repost)

I’m out of the office this week, so I’m dusting off the Q&A archives and delivering up this post, originally published on January 18, 2017.   Q:   Our church has always served coffee on Sunday mornings. Due to budget cuts we’ve ended that …

Published: 3 months ago

Q&A: How Do I Handle A Problem Volunteer?

Q: We have an older lady that serves at one of our Worship Center doors. I did not ask her to serve, she just showed up and some of the other ushers gave her some bulletins to pass out. She has a somewhat forceful …

Published: 3 months ago

Q&A: How Do We Run A Capital Campaign Without Scaring Off Our Guests?

Q: We are in the middle of a building campaign. How can we best consider our guests without scaring them off? [submitted via the 2018 blog survey] A: I’ll never forget that conversation in our small group. A couple in the group had been …

Published: 4 months ago

Q&A: How Do We Handle Multiple Services at the Same Location?

Q: How do we handle multiple services in the same location? [submitted via the 2018 blog survey] A: I’m going to read a few things into this question that may or may not be true. Primarily, I’m going to assume that the asker doesn’t …

Published: 4 months ago

Q&A: How Can I Manage Multiple Entrances?

Q: We will soon be moving from a 20,000 square foot space with one entrance to a 45,000 square foot campus with many more entrances. I would be curious to read your counsel for us. [submitted via the 2018 blog survey] A:   Ahhh…45,000 …

Published: 6 months ago

Q&A: How Do You Serve Families With Special Needs?

Today’s Q&A is hosted by Josh Navey, our Kids Pastor at the Summit. Get in touch with Josh on Twitter: @joshnavey or @summitrdukids.   Q: What are some ways your guest services team, or church service at large, serves families with special needs? [name withheld, Maryland] …

Published: 8 months ago

Q&A: How Can I Remember Names?

Q: I’ve noticed that people love when we use their names. I’m NOT great at remembering names but I am very intentional about using the names I DO know (which makes me look like I’m good at remembering). I encourage my team to use …

Published: 9 months ago

Q&A: Should We Have a Volunteer Huddle?

Q: In your experience, what are the pros and cons of a pre-service first impressions huddle? In my context, the first of two services begins at 9:15 AM. Prior to this service, we have a volunteer huddle at 8:30 AM, where we speak vision & prepare for …

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