Q: What sort of “rainy day plan” do you implement when the weather isn’t cooperating? [from the 2023 blog survey] A: There’s nothing like a good downpour to sour the mood of your guest services...
Q: How do I address uncomfortable situations or conversations that sometimes arise when I’m following up with our first-time guests? [name withheld, Hendersonville, TN] A: We’ve all been there: when you ask a first-time guest...
Q: I’m stepping into an established and well-oiled hospitality ministry. How do I help change the culture in areas where it’s needed? (question submitted in a recent One-Day Workshop) A: In answering this question, I’m...
Q: How would you suggest we equip our volunteers to engage the disengaged on Sunday mornings (new guests, people sitting by themselves, etc.)? How can it come across as genuine and not just because they...
Q: What solution(s) do you suggest when someone with a special need is ready to be baptized? [name withheld to protect the privacy of the baptizee] A: Disclaimer #1: I’m answering this question from the...
The following question came from a participant in our recent One-Day Workshop. Q: When you receive a completed survey from a first-time guest, how much of that feedback is actionable? A: All of it. That’s...
Q: When I am serving in the Welcome Center and I’m trying to be super-focused on guests, how do I kindly tell my friends or long term church attenders that we can talk later (and...
Q: I’m launching a VHQ at my church and trying to figure out the language the staff should adopt when talking about the purpose of VHQ with their volunteers. As in, how should I communicate...
Q: I provide support to three different teams on our church staff. One new role involves social media posting and updating blogs. What systems and tools do you use to consistently stay up to date...
Q: As I think about raising up new leaders, my question involves succession. How can I replace myself well? [from the 2020 Blog Survey] A: First, kudos to you for being willing to ask this...
