Published: 10 months ago

Top Ten Quotes: The Heart of Hospitality

There are certain authors that you know will consistently hit it out of the park. Micah Solomon is one of those guys for me. A prolific writer on the art of customer service, Micah is able to get to the core of the issue …

Published: 10 months ago

Flashback Friday: The Customer Isn’t Always Right

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Last week I overheard a brief exchange between a fast-food employee and a customer. I missed the context, so there could …

Published: 11 months ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.) “Alternative Facts” and Christians as Gullible Skeptics …

Published: 1 year ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   5 Mistakes Young Leaders Can Make …

Published: 1 year ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   Why Micromanaging is Ungodly (via @barnabaspiper) Every …

Published: 1 year ago

Flashback Friday: Trash Your Vision

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’m usually not a huge fan of chain Mexican restaurants. Oh sure, the food is usually good and my family digs ’em, …

Published: 1 year ago

The Power of Observation

[This post originally appeared on April 19, 2010.]   A few weeks ago the Franks crew made a stop at a Starbucks.  I love Starbucks like fundamentalists love denim jumpers.  They are all about customizing the experience for the customer and delivering the element …

Published: 1 year ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.) Why I Am Voting for Steve Gaines as …

Published: 2 years ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.) A “Wow” Customer Service Story, With Actual Life …

Published: 2 years ago

Thursday Three for All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.)   Four Top Challenges Facing Campus Pastors (via @brentdolfo, …

%d bloggers like this: