Published: 1 year ago

Stop The Assembly Line

In his best-selling Creativity, Inc., Ed Catmull, President of Pixar Animation and Disney Animation, takes us through the incredible journey of building the world’s most loved (and most powerful) films. But it wasn’t the “story behind the stories” that most resonated with me. Rather, it …

Published: 1 year ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   When Vision Leaks (via @lukemcclain) You may not …

Published: 2 years ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire article.)   Sometimes the Best Part of the Story …

Published: 2 years ago

Are You Plussing?

Yesterday’s post may have left you with the impression that I’m not so happy with The Happiest Place on Earth. Au contraire; our family did indeed have a great trip. A large part of that is because Disney is a place that simply can’t …

Published: 2 years ago

When Culture Leaks

Last week my family had a glorious few days in The Happiest Place on Earth. As you know if you have read this blog for seven minutes, I’m somewhat of a Disney fan. I love their systems and strategies for making guests feel at …

Published: 2 years ago

Standing in the Shadow of the Kingdom

If you’re a regular reader, you’re well aware of my love of all things Disney. I love the parks, I love the culture, I love their obsessive attention to detail and their fastidious commitment to serving guests well. That’s why the following story is so …

Published: 3 years ago

Summer Reading List: Guest Services Edition

  [Quick note: after I drafted this post last week, I heard from my friend Jason Young, who compiled the mother lode of guest services reading for the summer. You can find that list here or on Jason’s blog (which should be in your …

Published: 4 years ago

Thursday Three For All

Why It Matters What Outsiders Think. (via @davidcmathis) David Mathis hits it out of the park again. (Earlier I linked to his previous post, A Reason To Really Be Offended.) Paul prominently mentions “outsiders” again in 1 Corinthians 14. This time the context is …

Published: 5 years ago

Thursday Three For All

(Remember kiddies, click on the bold print to see the original article.)   The Language of Success: Creating a Culture of Happiness. Bob Adams nails it on this summary of language from Disney U. What’s the difference between treating someone like a customer, and treating …

Published: 5 years ago

What Story Are You Telling?

If you’ve read this blog for a few seconds you know that I’m a freakishly huge Disney fan. Not the type of fan where I have a Captain Hook costume in my closet and the complete set of director’s cut Disney/Pixar movies on DVD. …

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