Published: 10 months ago

Announcing 2017 Weekenders

There is power in observation. If you’re a part of this blog community, chances are good that you appreciate the benefits of reading. On this site, you’ll read about guest services, read about processes, read about how to move people from connected to committed. …

Published: 10 months ago

Don’t Waste Your Welcome Center

I’m a firm believer in First Time Guest tents. I think there are strategic, guest-focused, practical reasons for keeping them outside year-round, making them highly-visible – and highly-useful – to guests before they ever walk in the door of your church. [Related posts: Six …

Published: 11 months ago

Flashback Friday: How Do They See It?

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   I don’t want to become blind. I don’t want to fail to see what other people see. I don’t want to …

Published: 12 months ago

How Does a Night Service Affect First Impressions?

Matthew Dunavant, Connections Director at The Bridge Church in Spring Hill, TN, asks: We are experiencing a growth spurt and are adding two additional services starting in the new year: three on Sunday morning like we have been doing, and two Sunday evening services. My question is …

Published: 1 year ago

Flashback Friday: Stop. Think.

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Every weekend, you commit a huge sin against those that come into your church: you refuse to think through their experience. …

Published: 1 year ago

The Why Matters. (Even When It’s Accidental.)

In our First Impressions Training, we focus on the “Why.” That’s disappointing to some Type A people who simply want to get a checklist and get on with the job. But checklists don’t allow you to gauge emotion, read feelings, or pick up on social cues …

Published: 1 year ago

Flashback Friday: Friendly, But Not Intentional

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Have you ever considered that your church needs to get over being friendly? Frequently when I show up at a church to …

Published: 1 year ago

Preparing for the Onslaught

An earlier version of this post originally appeared on August 20, 2012.   The end of summer is nigh. If you are like most churches, you are only a few short weekends away from the fall attendance surge. College students are back, families are returning from …

Published: 1 year ago

[Freebie!] 5 Plumb Lines for Guest Services

Eight years ago this month, the blogosphere got just a teensy bit more crowded with the debut of Connective Tissue. To celebrate, I’m releasing a free PDF download of my very first booklet, 5 Plumb Lines for Guest Services. That’s right: free. Nada. Zip. Zilch. No …

Published: 1 year ago

Beauty or Utility?

How do you view the nature of guest services on the weekend? When you think about the roles of the parking team, the seaters, the door openers, and the info table volunteers, what exactly do you think about? What are the purposes of the systems and strategies …

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