Published: 6 months ago

Flashback Friday: Practical Ways to Prep for Easter

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Like death, taxes, and Donald Trump, Easter is a reality. The good news is it’s a better reality than those other …

Published: 6 months ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   How to Make a Guest’s First …

Published: 6 months ago

Q&A: How Should We Brand Our Welcome Desk?

Q: We did a rebranding and new campus wide signage over the last year. One area I haven’t added signage to is the welcome desk in our front foyer. I can’t decide how to label it…does just “welcome” say enough or should it have …

Published: 6 months ago

#FakeNews Your Guest Services Team is Spreading

Fake news. It’s all over the … well … news. Nightly network broadcasts, social media feeds, presidential tweets, and water-cooler conversations seem to revolve around these ideas of who said what and what did it mean and where was the source and were the …

Published: 6 months ago

Clean Your Exit Ramp

People in ministry often discover that some things are out of their control. Nowhere is this more obvious than the question of facilities. If you don’t have the key to the supply closet, you can’t refill the paper towel dispenser. If you meet in …

Published: 6 months ago

Flashback Friday: The Customer Isn’t Always Right

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Last week I overheard a brief exchange between a fast-food employee and a customer. I missed the context, so there could …

Published: 7 months ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   Does Your Church Have a Front …

Published: 7 months ago

Q&A: How Do We Get Guests’ Contact Information?

Q: What is the best way to get newcomers’ contact information? We have a connect card attached to our weekly program. During announcements the service host draws attention to the card asking people to fill it out, but I don’t feel like a large …

Published: 7 months ago

Announcing 2017 Weekenders

There is power in observation. If you’re a part of this blog community, chances are good that you appreciate the benefits of reading. On this site, you’ll read about guest services, read about processes, read about how to move people from connected to committed. …

Published: 7 months ago

Flashback Friday: “I’ll Bet You’re A Gentleman!”

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! A few weeks ago I was walking into a gas station because I heard the pitiful screams of a candy bar asking …

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