Published: 1 year ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   To attract young people to your …

Published: 1 year ago

Flashback Friday: Friendly, But Not Intentional

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Have you ever considered that your church needs to get over being friendly? Frequently when I show up at a church to …

Published: 1 year ago

Flashback Friday: Your Guests Aren’t the Problem

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! It was roughly 1 PM on a Sunday afternoon. The place was largely deserted, there were less than half a dozen other …

Published: 2 years ago

Hospitality Can’t Take a Vacation

We’re barely ankle deep into the summer season around these parts. The mountains and beaches are calling, and people are responding. (Side note: mountain people? I love you. Let’s hang out more. Beach people? I pray for you. And for your sunburned, dehydrated, squinty, …

Published: 2 years ago

First Time Guest Bags: An Intro

Why a First Time Guest bag?   For several years now we’ve handed out a small gift bag to all of our first-time guests (FTGs). There are three reasons behind that: It’s a simple way of showing our appreciation for their visit. Because of …

Published: 2 years ago

Find their Affinity

Over the weekend I read Chip Bell’s latest little book, Sprinkles: Creating Awesome Experiences Through Innovative Service (special thanks to my friend Bob Adams for the suggestion). In it, Bell makes the practical, yet often-overlooked suggestion that we find the target of our guests’ affinity. Too …

Published: 2 years ago

Absorb the Awkwardness

Every time a guest shows up at your church, you have a chance to give them a gift. No, not the keychain-with-your-church-logo or a complementary-smoothie-at-the-local-cafe type of gift, but something with far more meaning and way more value. Think about the weekend experience from …

Published: 2 years ago

Flashback Friday: Bless-Your-Heart Hospitality

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   All of us are familiar with the term “Bless your heart.”  Most of you have already filled in the blanks on …

Published: 3 years ago

Flashback Friday: A Walk to Remember

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! For several years Merriem and I lived out in the country, and every day I’d pass a little rural church that had …

Published: 3 years ago

One Question Wednesday

What if the entire guest service culture at your church was dependent on the way you interacted with guests last weekend?   Something to think about.     (click for photo credit)

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