Published: 11 months ago

Get Out In Front Of It

The beginning of a new year is a natural time for us to think we’re starting with a clean slate: I’m going to eat better. I’m going to exercise more. I’m going to spend more time with friends. I’m going to ______. If you’re a …

Published: 1 year ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   To attract young people to your …

Published: 1 year ago

Back to the Battle Plan

If you’re in ministry, you likely went into last weekend with a strategy of some sort. Whether you were unveiling a new initiative, assembling a new volunteer team, or preparing for an influx of new guests, you prayed, planned, and processed through every scenario, …

Published: 2 years ago

Let it Breathe

At my core, I naturally drift to being a micromanager. I like to know that systems systematize and structures keep their structure. While systems and structures aren’t inherently evil, I recognize the dangers of holding tightly to the exacting standards that micromanaging brings. In …

Published: 2 years ago

Plan the Work. Work the Plan.

I’m smack-dab in the middle of an intense season. Events and projects and meetings and tasks are piling up higher and faster than pumpkin spice products on aisle twelve of Kroger. Yesterday I bounced from one planning session to another like an over-caffeinated pinball with …

Published: 4 years ago

Planning Is Not The Same As Dreaming

I spent the last few days in a guest services geek’s dreamland: I was fortunate enough to sit around a table with seventeen of the sharpest church hospitality minds in the country. We came from churches of different backgrounds (from maybe-sorta-traditional to hey-wow-you’re-not-traditional-at-all), churches of …

Published: 4 years ago

Thursday Three For All

At Chick-fil-A, HATCH comes first – even before the chicken or the egg. (via @robertvadams) My friend Bob Adams gives us a behind the scenes tour of Chick-fil-A’s new innovation center. How are you thinking ahead in the guest service experience? If you’re going to …

Published: 4 years ago

Flashback Friday: The Futility of Balance

From the archives: There will be days…weeks…months where I have to give an inordinate amount of time to the church or to ministry.  But there will also be times that are relatively calm.  Both are necessary, and both should be expected.  There are times …

Published: 4 years ago

Thursday Three For All

You say, “This is a lazy man’s way of writing a blog post.” I say, “This is the way of a flippin’ GENIUS.” How to set yourself up for a productive day. (via @MichaelHyatt) Ah, if only I could get into this routine. Except for that …

Published: 5 years ago

Taking The Guesswork Out Of Guest Services

Hey campers: I’m working on a new blog series that’ll debut soon, and I need your help. If you’re a small church, big church, or in-between church, chances are your guest services team needs tweaking. Shoot, maybe it needs to be built from the …

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