Published: 2 years ago

The Way Things Are Supposed To Work…

…is usually a polite way of saying, “It’s not working.” You might hear yourself say this when talking about a process, a team, or a volunteer. “Well, the way that it’s supposed to work is…” You know what’s written and documented. You know how you’ve trained. …

Published: 3 years ago

Let it Breathe

At my core, I naturally drift to being a micromanager. I like to know that systems systematize and structures keep their structure. While systems and structures aren’t inherently evil, I recognize the dangers of holding tightly to the exacting standards that micromanaging brings. In …

Published: 3 years ago

Think Through It Before They Think Through It

We’ve talked before about the importance of absorbing the awkwardness for your guests. That means we want to think through their experience before they arrive in order to help them avoid any embarrassment. But as you go into the weekend, it’s just as important to …

Published: 3 years ago

Baby Steps

Perhaps the greatest movie of the summer of 1991 was What About Bob, the story of a neurotic (played by Bill Murray) and his psychotherapist (Richard Dreyfuss). Maybe one of the reasons I love it is because it was the first movie Merriem and I saw …

Published: 3 years ago

Do You Have a Crazy Badger?

Stories like these shouldn’t make me laugh. I should be a man of concern. Of compassion. Of a furrowed brow and a heavy heart. But when I see a headline that reads, “CRAZY BADGER TERRORIZES GUESTS AT LUXURY HOTEL,” my inner 7th grader resurrects …

Published: 3 years ago

Getting Personal With Your Guests

One of the beautiful things about serving guests well can eventually become the death knell of a good first impression. Think about it: if you structure your church to treat guests as an honored participant in your weekend service, the word will spread. They’ll …

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