It’s day four of your work week, and your three-a-day is here with not-so-helpful links to get you through. Here’s what I’ve been reading (and enjoying) this week…
Sleep Or Die. Nothing like starting your day off by reading about your demise through sleepy eyes. Be encouraged!
Getting five hours or less of sleep per night puts you at 2.5x higher risk for diabetes, 45% higher risk of heart attack, and 12% higher risk of death. [read more]
Engaging with Criticism. Another winner by Seth Godin (what isn’t?). How does this affect your guest services teams at your church?
Sometimes a customer has a one-off problem, a situation that is unique and a concern that has to be extinguished on the spot. More often, though, that feedback you’re getting represents the way a hundred or a thousand other customers are also judging you. [read more]
The Magic of Doing One Thing at a Time. (I read this while making coffee, filing my taxes, and training for the Alaskan Iditarod.)
The biggest cost…is to your productivity. In part, that’s a simple consequence of splitting your attention, so that you’re partially engaged in multiple activities but rarely fully engaged in any one. In part, it’s because when you switch away from a primary task to do something else, you’re increasing the time it takes to finish that task by an average of 25 per cent. [read more]