Monthly Archive: July 2015

Thursday Three for All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the...

Gaining By Losing: a Review

My pastor wrote a book. Another one. This makes four, if you’re not counting The Adventures of Tripod the Three-Legged Dog, which was a graphic novel he penned in fourth grade, according to a fact...

What is the Cost of Bad Service?

I recently read The Experience, a new book by Bruce Loeffler and Brian Church. In it, Bruce draws on his decade experience as a Walt Disney World cast member to help organizations get better at...

Summoning the Genie

When you’re responsible for overseeing hospitality at a church, it’s only a matter of time until you start asking the “now what?” questions: We’ve developed a process for welcoming guests…now what? Everybody receives a gift...

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the...

What Do You Stand For?

Much ink has been spilled on the subject of vision. Whether it’s our churches, our businesses, our our individual lives, we’ve all been challenged to articulate our vision, pursue our vision, protect our vision,...

Absorb the Awkwardness

Every time a guest shows up at your church, you have a chance to give them a gift. No, not the keychain-with-your-church-logo or a complementary-smoothie-at-the-local-cafe type of gift, but something with far more meaning...