If you work with people on the weekend, you’re always on.
Our guests are always arriving, and you have to be ready for their arrival. You have to be prepared to offer help. You have to have your smile on and your brain engaged.
“Always on” means that during your 90 or 100 minutes of service, you’re fully committed. It means you’re actively standing. It means you’re on the lookout. It means you carry the attitude of “How can I help?” rather than “When is this over?”
“Always on” signifies that you’re on the clock. You’re not on your phone. You’re not hiding in the bathroom. You’re not sitting on the curb, reading a book, and barely looking up as you point late arrivals to back-of-building parking.
“Always on” means that your shift doesn’t end just because your name tag comes off. Whether you’re officially serving or officially worshiping, you greet guests, regardless. You don’t just “put in your time.”
Our guests are always arriving. They are always in need. So you’re always on.
An earlier version of this post appeared in October 2009.