Flashback Friday: Help Them Help Them
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!
If you’re a leader of people, part of your job is to help people help people. In the church world, volunteers tend to volunteer because they want to help people. Oh sure, occasionally you’ll have a volunteer who signs up for the parking team because they reallylike wearing orange and standing outside in freezing weather, or a kids’ worker who really likes the smell of dirty diapers in the morning, but for the most part it’s the “helping people” thing.
I was listening to Joseph Michelli’s Starbucks Experience podcast recently, and he said this: “‘Wow’ does not mean teaching your staff to do heroic things for customers; it means simply helping them be resourceful enough to either get it right or make it right.”
So what do you do to help your volunteers be “resourceful enough”? Here are a few questions…