Monthly Archive: November 2015

Rewind: Get To vs. Guilted To

I’m enjoying some long-awaited downtime with my family this week. The following post originally appeared on December 5, 2012.   One of our volunteer plumb lines is that you should serve because you get to, not because you’re...

Flashback Friday: Customer Loyalty Programs and the Church

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I thought this article from Help Scout was pretty interesting. The skinny: researchers...

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...

One Question Wednesday

From time to time I’ll dial back the multi-paragraph blog posts and drill down on one question. (Okay, I’ve done it twice. But technically that counts as “time to time.” So boom.) Who are you...

Nobody Brags About Being Mary

I have a love / hate relationship with Luke 10. If you know the latter part of that chapter, then you’re familiar with the story of Mary and Martha, two sisters who counted Jesus as...

Make Monday Matter

It’s Monday. Again. And depending on where you live, it could be one of those Mondays. You know what I’m talking about: you are looking out the window at gray skies and wet ground, and it...

Flashback Friday: How to Complain

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! The note landed on my desk several weeks ago. It came to me...

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...

The Sure and Steadfast Anchor of Our Soul

I don’t know about you, but I tend to think of the stuff of life as weights. Job pressures. Anxiety. Family pressures. Temptations. Exterior expectations both reasonable and unreasonable. Regrets. Lofty goals. Financial needs. An...

Under Promise. Over Deliver.

One of my favorite customer service guys out there is blogger / author / speaker Micah Solomon. Here’s what he had to say in a recent post: In the movie “Elf,” Will Ferrell plays Buddy,...

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