I recently listened to a podcast interview with Laurie Meacham, leader of the Social Media Team for JetBlue Airlines. She recounted a fantastic story of Gavin Donovan, a JetBlue customer who decided to have a little...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Last night in our super-awesome small group, we were going through part...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Like death, taxes, and Nickelback, Easter is a reality. The good news is it’s a better reality than those other three examples (let’s face it: atrocious pop music and the cornerstone of Christianity don’t mix). Hopefully...
Spoiler: this is not an exposition of Romans 16:16 (the life verse of single Christian men). I’m not advocating for awkward PDA. Rather, I’m encouraging you to remember the “K.I.S.S.” principle with your guests. You know the K.I.S.S. principle,...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Last weekend part of the Franks family picked up Non Stop from our local Redbox....
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
In a recent post I talked about the importance of being alert when it comes to your guests: keeping an eye out for those who need assistance, a kind word, or a helping hand. Here...
As I type, I’m sitting in Starbucks, and I’m approximately three minutes removed from the story I’m about to recount for you. Picture the scene: I’m settled in at my table by the window. My...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Around these parts, we talk a good bit about guest services within the...
