Staff the Doors
Most improvements to your guest services team can be made in 1% increments. You don’t need to reinvent the wheel or launch a massive new initiative; a lot of great things can come from a...
Monthly Archive: April 2016
Save the Date: Guest Services Workshop (take two)
Over in Summit Connections Team land, we’re in high gear prepping for our first ever One Day Workshop on guest services. On April 22 we’ll have 40 leaders from NC, SC, FL, TN, VA, MO, and NY...
Flashback Friday: The Problem With Outside The Lines
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! The road in front of our neighborhood has been undergoing a facelift lately....
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
“Here” Must Connect to “There.”
If there is a struggle to be found in guest services within the local church, it’s the “here” factor. First impressions happens here. When we park a guest’s car, they first have to show up here. When...
Look Out For The Loom List
Most of us have a to-do list. We write down the things we need to accomplish, and then we set about the process of crossing them off. (Or if you’re psychotic like me, you do...
Gone to Pot
In case you’re keeping score at home, Friday’s post about sQuad: the Summit’s Secret Shopper Service was my annual April Fool’s Day joke. I’ve heard from at least a couple of you who bit. My apologies,...
The Secret Shopper Service Begins!
[Editor’s note: before you read the following post, please take notice of two things: 1. It was originally penned on April 1. (APRIL. FIRST.) 2. And if April 1 does nothing to jog your brain, you...
