Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!
Changing a culture ain’t for the faint-hearted.
If you are new to your guest services role – or if you’re trying to introduce a hospitable culture in your church – it is going to take a steady hand and a strong back. Moving a group of people from a “We’ve never done it this way before” mentality has never been easy, and it won’t be a downhill roll into a field of cotton candy flowers on this trip, either.
If you’re struggling with bringing people on board – whether it’s your church members, your volunteers, your lay leaders, or even your church staff – there are a few things to keep in mind:
1. Remember that most people aren’t being intentionally obstinate. Some will be. That’s the cold hard truth. But most people aren’t as obstinate as they are oblivious. They don’t understand why a revitalized culture is necessary. We do ourselves no favors when we start with the assumption that other people are inherently against us. Treat the “they” more like a “we” and you might see culture change a little quicker. Be a cheerleader, not a chump.