Published: 7 months ago

Thursday Three For All: Dangerous Bible, Summer Slump, and Ice Cream Sandwiches

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   Buckle Up, Buckaroos! (via @carolynezer) This is a …

Published: 7 months ago

Is It Time To Shut ‘Er Down?

As I type, I’m sitting in my sometimes-remote-office, Starbucks. It’s Tuesday, May 29, in the year of our Lord 2018, and we’re 90 minutes away from The Shutdown. If you’re in the distant future and this post is being read to you from the …

Published: 7 months ago

Does Multi-Site = Multi-Standards?

If you are a multi-site church, chances are that at least one of your locations is in a facility you do not own. For us, we currently have just over half of our eleven campuses in rented / leased / borrowed spaces: one middle …

Published: 7 months ago

Are You Paying Attention?

I go through drive throughs a lot. It’s not a fact that I’m necessarily proud of, but it’s a fact, nonetheless. Before I complain about drive throughs, I should mention that (a) I’ve never worked in a drive through and (b) I don’t think …

Published: 7 months ago

Flashback Friday: Why You Need a VHQ

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   One of our values for our First Impressions team is “Attend One, Serve One.” We want our volunteers to be able …

Published: 7 months ago

Thursday Three For All: On Books, The Word We Should Stop Using, and Arguing Lynx

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   On Books (via @leadershipfreak) Since we’ve been on …

Published: 7 months ago

Summer Reading List 2018: Mine.

Yesterday I offered up ten books I think you should try reading this summer. Today, I’d like to share my own stack that I’ll be working through. But before I get to the list, let me tell you how I got to the list: …

Published: 7 months ago

Summer Reading List 2018: Yours.

It’s summatime, summatime, sum-sum-summatime. And summatime means catch-up-on-your-reading time. Seriously, what are beaches, back porches, and poolsides for if not to break out your paperback or Kindle and make yourself smarter? (And don’t say “for swimming and socializing.” That’s just crazy talk.) Here’s a …

Published: 7 months ago

Has Your Guest Services Culture Turned Toxic?

Poison is a funny thing. We’re not talking about the late 80’s hair band, here, although they were very funny. (Some would say those guys were nothin’ but a good time.) No, I mean funny more in an odd sense because – though poison is deadly – it’s …

Published: 7 months ago

Flashback Friday: Don’t Drop Your Training, Drip It.

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   “We just don’t have time to properly train our volunteers.” “I don’t know what they need to know.” “I told them …

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