Monthly Archive: September 2018

Flashback Friday: Represent

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   What do people assume about your church at first glance? I’m...

What Is Your Work Process?

I’m ashamed to admit that I am just getting around to reading What’s Best Next, Matt Perman’s excellent book on productivity, and perhaps one of the most talked-about productivity books of the last five years....

Multi-Site: Getting Past the “Video Pastor”

Each week as I read through our first-time guest surveys, I know there will be some predictable trends. First-timers are prone to talk about the organizational hospitality they sensed when they arrived, the excitement...

Visible vs. Invisible

In guest services, there is a fine line between being visible and staying invisible. As a guest services volunteer, it’s not always easy to know how to strike that balance. But as a guest,...

Q&A: How Much Time Do We Need Between Services?

Q: What do you think is an appropriate amount of transition time between services? Does too much or too little time create a negative experience for our guests? [Name withheld] A: If you have...

The Gift of Time

Do Sunday mornings stress you? Does it seem like there’s always a last-minute runaround in order to be ready to welcome guests? Are you constantly worried about your team’s ability to get everything set...