Get in the Zone.
Our guest services teams get a lot of compliments on their organization and efficiency. Each week they show up to welcome our guests, and each week our guests take notice. Here are just a few...
Our guest services teams get a lot of compliments on their organization and efficiency. Each week they show up to welcome our guests, and each week our guests take notice. Here are just a few...
Fall is in the air, campers, which means our team has been hard at work outlining our 2019 Training Calendar. One of our staff values is that we want to “show our work,” meaning if there...
Last weekend our church launched a new initiative called First, a two-year journey that will challenge us to put Jesus first in our time, talents, and resources. As a part of the kickoff, our creative team...
For the last few weeks, I’ve been conducting a little experiment. And while I’m far from the point that I can definitively say “this works,” I’m pretty convinced that it does. I’m talking, dear readers, about...
There’s a bit of a debate in guest services nerd circles about whether our team members should serve as specialists or generalists. Put another way, should volunteers have one role where they serve, or should they be...
On July 8, 2008, the Connective Tissue blog debuted on the innerwebs for the very first time. I launched the blog with no clear vision, no certain path forward, and no real idea of what...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
I realize that I am way, way, way behind in reading one of the most popular books from a couple of years yore, which is ironic since it is a book on – of all things –...
Imagine two scenarios. In the first, a couple arrives at your church. They’re on time…early, even. They’ve been a part of the church for years. They serve in various roles. They’re leaders, they’re givers, they’re...