Published: 3 weeks ago

Last Call for Confab!

Raking leaves. Pumpkin Spice Latte splurge. Canned cranberry sauce run. Out-of-town relatives. Tryptophan coma. Black Friday free-for-all. I get it. An awful lot of life has taken place since the first announcement was made about the 2019 Connections Confab. Your calendar has had events …

Published: 3 weeks ago

Make the Maintenance Guy a Guest Services Pro

Recently my family and I stayed at Home2 Suites in Opelika, Alabama. One morning of our stay, I spent some time in the hotel lobby (hello, continental breakfast!) as the rest of my crew caught up on their sleep. As I was doing a …

Published: 4 weeks ago

Recommended Reading Redux

I count a lot of reading book fans among my blog readers. And for a long time now, I’ve been pointing you over to my Suggested Books and Resources page. If you like eye candy, you’re going to love the renovation that just took place over …

Published: 4 weeks ago

How To Follow Up With Out-Of-Town Guests

Guest follow-up is all about stewardship. Think about the process a guest goes through to visit your church for the first time: something in their life (a move, a crisis, a curiosity) causes them to begin the search for a church. They weed through options …

Published: 1 month ago

Danny Recommends: Books To Read With Your Volunteers

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will help you develop leaders around you, or just fun …

Published: 1 month ago

2019 Connections Confab: Apply Today!

Back in 2015 we launched a coaching network called Connections Confab. Today we count 50 leaders from 42 churches in 16 states as part of our Confab alumni group. The Confab is an intensive coaching gathering focused on improving your guest services culture. The fifth iteration of …

Published: 1 month ago

Top Ten Quotes: Liturgy of the Ordinary

I tackled Tish Harrison Warren’s Liturgy of the Ordinary: Sacred Practices in Everyday Life as a part of my summer reading list. I’ll admit: some of the books on that list were difficult to work through and took a little more effort. Liturgy of the Ordinary was …

Published: 1 month ago

Q&A: How Should We Set Up Our Phone System?

Q: Do you have any suggestions or recommendations on how a phone answering service should be set up?  [Amanda Stanton, Director of Guest Services, Calvary Church, Clearwater, FL] A: Even in thinking about this question, I break out in a bit of a sweat. …

Published: 2 months ago

Pinelake Church (Brandon, Mississippi)

Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT destination? Have a leader I need to talk to? …

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