You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started on or getting better at the topic in question.
Each collection is designed to be an ever-evolving list as new material is written and new gaps are filled in. If you have an idea for a category for an upcoming Primer Post, let me know here.
- Why Outside Greeters Are More Important Than Inside Greeters
- 18 Inches to a Better Guest Services Team
- See Them First
- Q&A: How Can I Manage Multiple Entrances?
- Inactivity Does Not Equal Inadequacy
- Four Ways to Stay Alert