Flashback Friday: The Customer Isn’t Always Right
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Last week I overheard a brief exchange between a fast-food employee and...
Category: First Impressions
Q&A: How Do We Get Guests’ Contact Information?
Q: What is the best way to get newcomers’ contact information? We have a connect card attached to our weekly program. During announcements the service host draws attention to the card asking people to fill...
Danny Recommends: Weekend Tools
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
Flashback Friday: Why We Do What We Do
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Two weeks ago, a lady walked up to our First Time Guest...
Q&A: Should My Church Charge For Coffee?
Q: Our church has always served coffee on Sunday mornings. Due to budget cuts we’ve ended that practice. Our church has responded very well, and there weren’t any riots. Some have proposed that we...
Announcing 2017 Weekenders
There is power in observation. If you’re a part of this blog community, chances are good that you appreciate the benefits of reading. On this site, you’ll read about guest services, read about processes, read...
Flashback Friday: “I’ll Bet You’re A Gentleman!”
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! A few weeks ago I was walking into a gas station because I...
You Have To Decide Whom To Offend.
The first time guest who can’t find a parking spot, or the charter member who refuses to relinquish his long-held space. The worshipper who arrived early to stake a spot in the back, or the couple running late who...
Don’t Waste Your Welcome Center
I’m a firm believer in First Time Guest tents. I think there are strategic, guest-focused, practical reasons for keeping them outside year-round, making them highly-visible – and highly-useful – to guests before they ever walk...
Flashback Friday: How Do They See It?
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I don’t want to become blind. I don’t want to fail to...
